Frequently Asked Questions

Everything you need to know about HAAN beauty and your orders.

What is the standard shipping time for my order?

Orders are typically processed within 24-48 hours. Standard domestic shipping takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.

Are HAAN products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All HAAN products are 100% vegan and are never tested on animals.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.

Do you use sustainable packaging?

Sustainability is at our core. We use recyclable materials for our containers and offer refillable options for our best-selling products to reduce plastic waste.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

How can I track my package?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.